Within 1 to 3 pages, develop a set of recommendations for passwords that will lead the call center to have positive answers to the questions:

Are IT services being delivered in line with business priorities?

Are IT costs optimized?

Is the workforce able to use the IT systems productively and safely?

Are adequate confidentiality, integrity and availability in place?

ONLY DO THIS PART, I PUT THE ABOVE BECAUSE IT'S RELATED TO THIS: As you are winding up your write-up for question 2, you ask your manager for feedback. He recognizes your use of CobiT and suggests that you add a recommendation of which the 34 generic processes in the textbooks Figure 3 of Chapter 3 [1 pages 14] to manage the IT resources be applied for controlling passwords within the call center. Although you dont have definitions for the generic processes, you can probably do a good job of picking 5 to 7 that will likely have a significant role in successful IT management. For example, DS5 Ensure systems security is an obvious one to include in your list