Question: Workers should understand their own work role and responsibilities, and those of their work colleagues. In some instances they will require support, information and advice

Workers should understand their own work role and responsibilities, and those of their work colleagues. In some instances they will require support, information and advice about how they can, for example, overcome barriers and provide the best possible service. In a short paragraph explain what a worker should do if, for example, addressing barriers is not within the scope of their role or expertise

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