Workshop 7: Prioritization Matrix The tools practiced in this workshop are: - Brainstorming - Prioritization matrix Situation: Consider that you/your group works for a auto repair shop and you have been tasked with reducing the number of appointments no shows (i.e., when a customer has an appointment, but does not show-up for their appointment). In the Improve phase of your Lean Six Sigma project, you need to identify methods for encouraging customers to show-up for their scheduled appointments. So, you decide to creatively brainstorm ideas with the assistance of some of your co-workers. Then, you will use a prioritization matrix to determine the idea(s)/solution(s) you will implement in your organization to reduce customer no-shows. Instructions: Use information from your training manual in Improve Phase - Lesson 7 to assist you with the activities that follow. Be sure to follow the "best practices" for each tool you use in this workshop. 1. In the Analyze phase of the project you investigated and found 5 main reasons why customers do not show up for their appointments. (Use the internet to find 5 reasons why customers don't show up for repair appointments.) List these reasons below: a. b. c. d. e. JH-COT 2022 Fall Double-click to put student name(s) here 2. Select one of the main causes of customer no shows you found in Activity 1 . and brainstorm on ideas to solve the main cause of the problem of appointment no shows. Main cause of customer no shows: 3. List your ideas/potential solutions to reduce customer no-shows based on your brainstorming activities, labeling each with a brief name/unique identifier: You must have at least 5 ideas/potential solution options. List them below: Option 1 Option 2 Option 3 Option 4 Option 5 4. List the criteria (i.e., features/attributes of a "good" solution) that will be used to assess each solution idea/option, labeling each with a brief name/unique identifier: You must have at least 4 criteria. Criteria A: Criteria B: Criteria C: Criteria D: 5. Show the details of your work using a prioritization matrix to determine the idea(s)/solution(s) you will implement in your organization: Legend: 0=9=3=1 [Add as many rows and/or columns to the table above to fit your needs. Use unique identifiers for each criteria/option, as shown above, or type in brief names for each. Copy and paste the symbols shown to rate each option against each criterion.] 6. Describe which solution idea you will implement to reduce customer no-shows and why