Question: World - class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products

World

-

class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction by providing measures in which of the following capability area

(

) ?

Customer Service

Quality

All of these are correct

Cost

World-class performance measures can be used in different functional areas of

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