Question: World - class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products

World-class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction by providing measures. Which of the following capability areas is INCORRECT?
a.
Profitability
b.
Customer Service
c.
Quality
d.
Cost

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