Question: World - class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products
Worldclass performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction by providing measures. Which of the following capability areas is INCORRECT?
a
Profitability
b
Customer Service
c
Quality
d
Cost
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