Write a proposed communication manual that will be presented to Borough Bank Branch Management as a tool that can be used by employees to enhance communication internally and with customers. The manual should introduce the Borough Bank team to communication concepts and strategies that could promote a more harmonious work environment through improved knowledge of the importance of communication, which will ultimately increase the efficiency of the branch.

This manual should include a one-sheet that outlines how employees can communicate effectively. Think of it as a tip sheet. It can be creatively designed, or it can be bullet points. It can also include graphics. This one-sheet will be something that employees would potentially have on display in their work areas, and that could be posted in common areas such as lunch rooms. We can also look at it as something that can be provided to new employees during their onboarding process. Think of this document as a quick-reference for how to communicate expertly.

The manual can include any trainings or workshops that you think would be helpful for employees as well. Since you have some initial correspondence from key team leaders (the Borough Bank email assignment), you should include a quick assessment of the social styles and leadership styles currently at play, and how to best manage and even train these styles to be more effective with their communication.

This is an opportunity for you to be creative and strategic, while applying the principles that have been discussed in Chapters 1, 2/5 (social styles), 4, 6 and 14.

Key to this assignment is effective writing, the application of core principles and strong presentations. I will look for specific terminology and descriptions, from Chapters 1, 2/5, 4 and 6. The proposal should include no less than 15 key concepts (3-4 from each chapter). Since Chapter 14 is about writing, the main evaluation of application here will come from writing mechanics, use of language and grammar, and document format. However, do include key concepts about email writing in the proposal.

This assignment allows you to translate what we have discussed during the past seven weeks into a practical guide for communicating well at work that, ideally, anyone could use. Remember, we dont really know something if we cant explain it. This deepens our ability to explain.

The communication manual should include front matter (a cover page), 5-6 pages of content, and back matter (bibliography). The primary source will be the course text, but you can also refer to class handouts and videos, as well as your own supplemental research.