write a response to Ms Bergman .. negative messages

I'm a member of the National Teacher's Federation, which entitles me to a 15% discount on items ordered at your site. Last night, I tried to order a leather chaise lounge. I added the item to my shopping cart but the discount was not applied. I tried again and got the same result. When I went to the "Online Helplinkan error message said the help function was unavailable. Therefore, I'm contacting you by e-mail Would you help me order the chaise with my discount? The item number is 2343234LC2. I'd ke it in black please The chaise is a college graduation gift for my daughter, and I've been searching for one like it for manns Right now, you're the only vendor who carries this chaise, 50 any help you can provide would be appreciated! Thank you Macy Bergman 1 You've researched Ms. Bergman's claim and found that she did try to order the chaise the previous evening While you have no record that the Online Help function was unavailable, it has crushed before. However, the chaise has already sold out. You can see from the time stamp that two were available when Ms. Bergman e-mailed. The last one sold an hour before you got her message. You've researched the history of the 1110 Wincting Suggestion (1911-1 to LO 11-6) chaise and found that it is part of a discontinued line. You don't expect to get any more You can offer her a similar chair in browser and give her a coupon worth 59 of (om op of any other des count) on future orders. However, there is nothing you can do about the black leather chase Write a response to Ms. Bergman 11.20 "I'm worried about the communitie weden's have to few her