Write case summary and key issues

The Boeing 737 Max Crashes: What Happened Shortly after takeoff from Jakarta, Indonesia, on Administration (FAA) to allow it to seiffertify a lars nose-first into the Java Sea. All of the filight's 189 ciency as much as possible in record time. According passengers and crew perished. On March 10, 2019 Ethiopian Airlines Flight 302 crashed under simillar to an FAA offlcial, by 2018 Boeing was allowed to cercircumstances, killing all 157 on board. Both flights thfy 96 percent of its own work. had used the same aircraft, a Boding 737 MAX 8, and The FAA does allow every of a new aifplane's deboth accidents had been caused by the same autemated system in the 737 MAX designed to provent the plane from stalling. Although there are many models of Boeing 737 on all this work, Boeing was allowed to selif-cortify the Boeing 737MAX, which was created a decade control over to Boeing, assigning two relatively inex\begin{tabular}{ll} ago and first took to the air in 2017. MCAS was de- & perienced FAA engineers to oversee Boeing 's early signed to correct a design flaw in the 737 MAX. work the system. When FAA engineers started Boeing wanted to add a more fuelefflcient airplane looking into the first Boeing 737 MAX Crash, they had very little information on the MCAS system and \\ \hline \end{tabular} to its narrow-body fleet to compete with the Airbus had very little informatlon on the MCAS system and A320neo. This would have taken Boeing years. Instead of designing a completely new plane, Boeing did not contain a complete safery review. opted to make its existing 737s more fuel-effecient but The original version of MCAS relied on data and competitive by adding a more economical but was too large to be located midwing as it was on the Ethiopian Air crashes, it was a single damaged senstandard 737, so Boeing positioned the engine higher sor that sent the planes into irrecoverable nose-dived up the wing. This new engine position could make Aclosed this change to MCAS to FAA staff involved in the plane to stall and then crash. MCAS was intended determining pilot training needs. When Boeing asked to prevent the plane's nose from getting too high. to remove the description of the system from the A A sensor outside the airplane automatically ac- MaX pilots did not know about the software until whenever it detected the airplane's nose going up. after the first crash. Boeing did not provide 737MAx MCAS could activate even when the airplane was not on autopilot-and tt could repeat this as many steeply MCAS could push down a plane's nose, and times as it wanted even if pillots overrode it. In the that the system relied on a single sensor-rather Lion Air crash, the sensor had miscalculated the airplane's nose as pointing upward when it was actu- about the angle of a plane's nose. Regulators had determined that pilots could fly the ally straight. These false readings were passed to the Regulators had determined that pilots could ily the MCAS, which repeatedly tried to straighten the plan by pointing it nose to the ground. Eventualiy MCAS because they were essentially the same as provious that the pilots could not bring it back up and the flying 737MAX planes were never trained using planecrashednose-downintotheocean.lessonsaboutthenewplaneusingipadsandgaveflightsimulators.Instead,Boeingpresentedtwo-hour \begin{tabular}{ll} Boeing was so intent on saving time and money & lessons about the new plane using iPads and gave \\ with the 737MAX that safety took a back seat. & pilots a 13-page handbook explaining differences be- \\ \hline \end{tabular} tween the 737MAX and earlier 737 models. Boeing The company pressured the Federal Avlation never trained pilots on the new MCAS software, and representing an estimated two-thirds of future delivmany pilots did not know this capability existed._ eries and 40 percent of its annual profit. As of March Boeing later claimed it did not want to overload pi- 2020, Boeing had lost half of its stock market value. lots with information, but 737MAX production was While regulators await a series of fixes from Boeing, so rushed that a flight simulator was not ready by the the 737MAX planes remain grounded, and if the bar time the 737 MAX was completed. persists too long, Boeing may have to halt productio Boeing sold expensive add-on safety features that Families of crash victims have filed more than one could have prevented both crashes. The first was hundred lawsuits against the company. The future of attack (how they are flying against the wind). The allofits737MAXplanes.OthernationsfollowedDeadlyAssumptionsinto737Max,BlindtoaLateDesignChNicas,NatalieKitroeff,DavidGelles,andJamesGlanz,"Boeing suit. The FAA initially defended the 737 MAX, but__New York Times, June 1, 2019; Andrew Tangel and Andy P. finallysuccumbedtointensepressuretogroundtheBoeingsOwnTestPilotsLackedKeyDetailsof737MAXplaneonMarch13,2019.BoeingstoppeddeliveryControlSystem,"WallStreetJoumal,May3,2019;RobertWa plane on March 13, 2019. Boeing stopped delivery Control System, "Wall Street foumal, May 3, 2019; Robert Wa of all MAX jets to its customers, with unfilled orders Andrew Tangel, "Safety Fears Put Boeing on the Defensive worth half a trillion dollars in revenue. The 737MAX You Need to Know About the Boeing 737MAX Airplane Cr was supposed to be a major moneymaker for Boeing, The Verge, March 22, 2019