Write the initial email communication for this project.  

Scenario: Visions Technologies is a leader for selling electronics in town with 5 branches spread in Lower Mainland. Recently the company has received complaints about the customer service practices deployed in each one of the branches. Conducting an operational audit between the branches, you realized that not all branches are following the original customer service policies published during commencement of the company 5 years ago. In reviewing the policy, you realized with the expansion of the company from 1 to 5 branches in the past 5 years, many of the recent practices conducted in branches was not included in the original document. The document must be revised so all branches are following the same standard approach when it comes to customer service practices.