Written Assignment # 3 Groups and Teams Return to the case study "Trouble in Hotel Paradise" and answer the following questions: 1. Identify the problems related to group work and teams in the case study. What evidence do you find in the case study that suggests that members of housekeeping department are not working well as a team? a 2. Analysis - you may apply any of the ideas and concepts we have studied so far, but at a minimum you must discuss at least 2 of the following aspects related to group work: . Stages of group development Roles, role conflict and/or role expectations Group norms / performance norms Group cohesion and conformity Teamwork Group decision making Your analysis must demonstrate your ability to apply OB theory and concepts to explain what is causing the issues you identified in Q1. Statements you make in your analysis should be supported by specific facts or evidence from the case Analysis should apply OB concepts or theories from the lectures, textbook or other research to explain what is happening in the case Any assumptions you need to make should be clearly stated this means if the case doesn't specifically state something but you have reason to believe that it is true, explain what you think is happening and why . 3. Recommendations Study Trouble in Hotel Paradise Introduction Guest complaints, reduced occupancy and disgruntled employees were all challenges faced by the four- star Hotel Paradise housekeeping department before a new housekeeping manager was hired. The executive team thought that a new manager, Bradley Spencer, would be the answer to the current challenges. The department was without a manager for over a year. Prior to Bradley Spencer joining the team, one of the department's two senior supervisors was assigned to be the interim leader. During that time, the level of service deteriorated as productivity declined and the department was unable to meet its required standards. Conflicts emerged among the supervisors, the staff was not motivated, and morale was low. Teamwork and camaraderie among the staff were lacking which negatively impacted the relationship among the team members. Guests complaints about the quality of service emerged as occupancy rates tumbled. How could a "destination property with high ratings" decline to this level? This case was adapted from Clarke, J. Robinson, O., & Mayo, G. (2018)"Trouble in Hotel Paradise housekeeping department: A case study 2018 International Council on Hotel Restaurant and Institutional Education (ICHRIE) The new manager, Bradley Spencer, was hired to restore the HK department's excellent quality standards. His first task was to observe and get "first-hand knowledge of the critical issues the department was facing. He observed all employees as they performed their assigned duties. After observing the employees and getting a first-hand knowledge of how they executed assigned duties, Bradley Spencer decided to conduct several meetings and discussions. The content of the meetings varied and was determined based on what he saw, what he didn't see what employees and customers were experiencing along with the operation's goals, mission, objectives, and standard operating procedures (SOPs) Subsequently, goals and timelines were established to assist with improving the departmelt's performance Using a combination of reflective practices with other personal strengths, the new manager felt that he had the experience, knowledge and motivation to change things in a positive manner. He felt that his work with the supervisors in a retraining process that included updated standard operating procedures would be the answer. Team building and motivational workshops were also organized for the staff Initially, this led to decreased motivation and the morale went to an all-time low. There were increased callouts by employees, claiming sickness and other emergencies Bradley felt that with coaching and mentoring the team would be able to transform the department into an award-winning unit 1. Identify the problems related to group work and teams in the case study. What evidence do you find in the case study that suggests that members of housekeeping department are not working well as a team? 2. Analysis you may apply any of the ideas and concepts we have studied so far, but at a minimum you must discuss at least 2 of the following aspects related to group work: Stages of group development Roles, role conflict and/or role expectations Group norms / performance norms Group cohesion and conformity Teamwork Group decision making Your analysis must demonstrate your ability to apply OB theory and concepts to explain what is causing the issues you identified in Q1. Statements you make in your analysis should be supported by specific facts or evidence from the case, Analysis should apply OB concepts or theories from the lectures, textbook or other research to explain what is happening in the case. Any assumptions you need to make should be clearly stated this means, if the case doesn't specifically state something but you have reason to believe that it is true, explain what you think is happening and why. 3. Recommendations