Question: You are a first - line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that

You are a first

-

line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that the problem is with a network server.

Which of the following actions should you perform next?

answer

Fix the problem.

Determine if escalation is needed.

Create an action plan.

Document the problem.

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