You are a network administrator responsible for all network platforms and services. Today, employees are having performance issues with services hosted on internal servers. You confirm that all servers are running slower than normal. Troubleshoot the problem using the five-step method described in the textbook (page 38). List the steps in order.

Step 1 : Understand the symptoms in detail

Step 2 : Know all the systems components

Step 3 : List all of the possible cause of the problem

Step 4 : exclude as many possibilities as possible logically

Step 5 : prioritize the alternatives you cannot eliminate logically. Begin with the most likely ones and perhaps the easiest to test