Question: You are asked to devise a centralised performance management system for a retail company which has always previously managed its people in an informal manner.

You are asked to devise a centralised performance management system for a retail

company which has always previously managed its people in an informal manner. It

wants to encourage excellent individual performance while also having the capacity

to deal effectively and efficiently with sub-standard performance. What 3 major and distinct pieces of guidance would you give?

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