You are assisting a customer who is getting quite frustrated and upset as she believes her tax amount due is incorrect. She started a new high paying job in 2022 and has reported net income of $150,000. Also in 2022, she made a generous donation of $10,000 to a registered charity and has reported the donation slip on her return. She thought she would be able to deduct $10,000 from her taxes and doesn't understand why she still has an amount payable to CRA. She tells you the software must be wrong as her tax return summary is only showing a credit of $2,872 for donations. Discuss how you would address this with the customer and explain if the donation credit she is seeing is correct or incorrect.

Answer rating: 100% (QA)

When addressing the customers frustration and confusion regarding her tax amount due and the discrepancy with the donation credit it is important to p... View the full answer