You are required to submit your customer as determined by the chosen case study.Therefore, your file information must contain the following:

1.Adding to your Interview Notes - Customer Contact Sheet/Record

You should have already documenting regular communication pre your loan submission. These interview notes incorporate all the correspondence from initial contact to loan preparation and submission. You are now required to provide interview notes from loan submission to post loan application process; with all parties specifically including:

-Customer

-Bank/s

-Referrer/s

-Government bodies, i.e. Stamp Duty, FHOG

-Property Valuers

-Settlement Agent

2.Advice of Loan Approval

Evidence of communication with customer and other relevant parties regarding:

-Communication of formal/unconditional approval to customer i.e. lender letter of offer;

-Letter to client regarding documentation/settlement expectations;

-Communication with Real Estate Agent, Settlement Agent, etc.

3.Document Sign-Up/Settlement Preparation

-Document sign-up checklist and covering letter /communication;

-Correctly signed mortgage documents;

-Insurance details;

-Authority to disburse funds;

-Settlement checklist.

4.Advice of Transaction Completed/Finalised

-Communication of successful settlement;

-Letter/survey to client asking for client satisfaction feedback on services/support provided. You may wish to ask for referral to friends and family.