You are tasked with implementing Total Quality Management (TQM) principles in a service organization, such as a healthcare facility. The organization aims to improve patient satisfaction and overall service quality.

Task:

1. Identify key quality dimensions and metrics relevant to the healthcare industry.
2. Develop a TQM strategy and outline its key components.
3. Describe how the PDCA (Plan, Do, Check, Act) cycle can be applied to TQM initiatives.

Instructions:

1. Research and identify relevant quality dimensions for healthcare, such as patient safety, responsiveness, effectiveness, and patient-centeredness. Choose corresponding metrics for each dimension.
2. Develop a TQM strategy that aligns with the organization's goals. Outline components like leadership commitment, employee involvement, process improvement, and continuous learning.
3. Explain how the PDCA cycle can be applied to TQM: