Question: You are the practice manager for a small physician practice. Since you are short staffed, the collections specialist from the billing department is helping check-in

You are the practice manager for a small physician practice. Since you are short staffed, the collections specialist from the billing department is helping check-in patients at the front desk. In between patients checking in, she is continuing to make her collections calls to patients with outstanding balances, and the patients in the waiting room can hear her conversations.

Examine the situation and illustrate what should the practice manager do? Be sure to provide supporting resources from:

Fair Debt Collection Practices Act (FDCPA) of 1977,
Telephone Consumer Protection Act of 1991
HIPAA laws.

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