Question: You are working on a project to implement an automated system for customer check-in for a hotel chain. The project budget is $10 million and
You are working on a project to implement an automated system for customer check-in for a hotel chain. The project budget is $10 million and you have a schedule of 8 months to build and implement the product. The new system is estimated to be used by 70% of all customers by the end of the first year. During a risk assessment brainstorming session, a staff member mentioned the risk of harming the organizational culture. The hotel chain was built on customer service and automating the system may drive customers away as it removes that opportunity for customer satisfaction. After the meeting you felt that the staff member may be correct. What should you do to best evaluate the impact the project will have on the organization? Answers A. Add the risk to the risk register as low impact and low severity and accept the risk B. Add the risk to the project plan as low impact and high severity and come up with a plan of action C. Add the risk to the project plan as high impact and high severity and accept the risk D. Add the risk to the risk register as high impact and high severity and come up with a plan of action
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