Question: You have been tasked by Bob Phillips to improve the operationalization of the Polly Gourmet Coffee Store in the context of: Retail operations: managing the

You have been tasked by Bob Phillips to improve the operationalization of the Polly Gourmet Coffee Store in the context of:

  1. Retail operations: managing the store (40% content)
    1. Finding the right personnel and training the employee(s)
    2. Operations functions employee scheduling, store maintenance, reducing inventory shrinkage

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