You have just been hired as a HR specialist for a call centre in the technology sector.  This call centre has been challenged with a high turn over rate of more than 40%, which is well above their planned turnover rate of 25%.

 

Management is very concerned for the following reasons:

                                                                                                    

·      Diminishing morale at the workplace

·      The high cost of recruiting and training new call centre agents

·      Lost employee productivity

·      High Absenteeism

 

Required:

Prepare a memo to the management team that details recommendation on what steps can be taken to reduce the turn over rate. 

Describe some techniques that can be used to create a high -performance team.  

Answer rating: 100% (QA)

Memo To Management Team From HR Specialist Date Date Subject Recommendations to Reduce Turnover Rate Dear Management Team I am writing to address the concerns regarding the high turnover rate at our c... View the full answer