You have just wrapped up a particularly stressful IT project at NerdAlert.com and you are excited to put it behind you. Several difficult conflicts between the Architect, Seth, and the Marketing Manager, Tshepo, are now behind you. You begin to plan your Lessons Learned discussion when Tshepo approaches you and suggests that it would be more productive to not include Seth. He feels that many of the project's issues were Seth's fault and does not want to "bring up hard feelings."

To do:

• Explain how you would respond to this request.
• Do you include Seth in the Lessons Learned meeting?

Answer rating: 100% (QA)

Heres how I would respond to Tshepos request Empathy and Transparency Acknowledge Tshepos frustratio... View the full answer