You have started a dog walking service with a workforce of mostly young and temporary workers.

In order to ensure quality, you have a rigorous training program. However, you are concerned that since all your employees are individuals, that they will deliver your service differently even with the uniform training.

Which of the following recommendations from your team best ENSURES quality and consistency?

Select one:

a. Develop a series of lectures on the importance of quality and integrity throughout the workforce and in every job task.

b. Integrate tracking in the mobile app to include on-time delivery of service, communication with customers, and customer feedback

c. Increase your employee pay

d. Deliver motivational and inspirational messages to your workers

e. Ask your employees how they are doing on their jobs