You need to analyse and address the three (3) different issues (problems) the client has noted below:

Problem 1

The current web server is not meeting or delivering the required service for the efficient running of the web-based application that UptownIT has developed.

1. If possible, how would you gain more information to substantiate what the problem is
2. Possible cause
3. Solution

Problem 2

Having to wait and to respond to a full quote for every minor update completed on the system by UptownIT is not an efficient way to manage operations.

1. If possible, how would you gain more information to substantiate what the problem is
2. Possible cause
3. Solution

Problem 3

On occasion when an update is delivered, unrelated issues with the system then seem to arise.

1. If possible, how would you gain more information to substantiate what the problem is
2. Possible cause
3. Solution