Question: You ve been assigned to develop a new customer service training program. To ensure its success, your manager asks you to carefully prepare the instructional

You

ve been assigned to develop a new customer service training program. To ensure its success, your manager asks you to carefully prepare the instructional materials, training site, and instructor guidelines well in advance.

Discuss the following:

What factors should you consider when selecting and preparing a training site to maximize learning and interaction?

How would you utilize tools such as a curriculum roadmap, lesson plan, design document, or concept map to organize and plan the program?

How might factors such as trainees

age or personality differences influence your design decisions for the training program?

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