You$$ve written Brian a stern e$-$mail. You$$ve included a list of all the recent dates when he was late and made

several statements about the quality of his work. You$$ve indicated he needs to improve, and stop being late, or

else. But was your email harassment? Could it be considered beyond the scope of supervision and interpreted

as mean or cruel? And do you even know if Brian has received it$?$ If there was no reply, do you know whether

it achieved its desired business outcome? A written message may certainly be part of the desired approach, but how it is presented and delivered is as important as what it says. Let$$s examine our fourth approach to this

scenario.