Question: You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when

You will use the direct strategy for your message when the bad news is not damaging, when
the receiver might overlook the bad news, when directness is preferred, and when
firmness is necessary.
the bad news is unexpected.
the bad news will provoke a hostile reaction.
the bad news threatens the customer relationship.
You will use the direct strategy for your message when the

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