You work for Holstead Communications, a midsized digital phone, cable, and Internet service provider in rural New Mexico. Your

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company has always provided customers with two billing options: paperless or traditional. As a cost$-$saving measure, the company has decided to discontinue its traditional billing option. All customers who choose the traditional billing option will be charged a yearly billing fee of $$25.$ This fee will offset printing and mailing costs of $$600,000$ annually.

The CFO and legal team have determined that Holstead may be legally obligated to announce the fee increase to its customers. Nevertheless, to avoid customer loss, negative press, and a potential decrease in revenue$-$which would jeopardize the company's profit margin$-$Holstead will not announce the new fee. Instead, customers with traditional billing options will see a $$2\mathrm{.}08$ increase on their monthly bills beginning next month.

You are uncomfortable with the company's decision and bring your concerns to your boss. Your boss listens and unsympathetically tells

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College Success Tips you that it's not his decision. He then informs you that the decision is in the company's best interest and that you should be glad to have a job.

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Consider your boss in this situation. Which of the causes of unethical behavior and decision making is at work in this situation? Check all that apply.

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Excessive emphasis on profits

Obsession with personal advancement

Unwillingness to take a stand for what is right

Misplaced corporate loyalty

Holstead Communication's decision to add a hidden fee is

Diversity challenges are another contextual force influencing communication in the workplace. Issues such as age, gender, and education influence