You work for Holstead Communications, a midsized digital phone, cable, and internet service provider in rural New Mexico. Your company has always provided customers with two billing options: paperless or traditional. As a cost$-$saving measure, the company has decided to discontinue its traditional billing option. All customers who choose the traditional billing option will be charged a yearly billing fee of $$25.$ This fee will offset printing and mailing costs of $$600,000$ annually.

The CFO and legal team have determined that Holstead is not legally obligated to announce the fee increase to its customers. Therefore, to avoid customer loss, negative press, and a potential decrease in revenue, Holstead will not announce the new fee. Instead, customers with traditional billing options will see a $$2\mathrm{.}08$ increase on their monthly bills.

As a customer service representative, you understand the difficulties that the additional fee will pose for some customers. For example, you know that some of Holstead$$s older customers and customers who do not speak English will not be able to decipher the additional fee on their bills.

You are uncomfortable with the choice that top management has made regarding billing fees. Despite your concerns, you know you will be up for promotion next month, and you have decided not to jeopardize your chances for advancement.