Your company introduced a new service. All customers were asked to complete a one question net promoter score (NPS) survey. The following results were obtained:

• NPS Score (0) ; Number of Customers (4)
• NPS Score (1) ; Number of Customers (5)
• NPS Score (2) ; Number of Customers (6)
• NPS Score (3) ; Number of Customers (7)
• NPS Score (4) ; Number of Customers (8)
• NPS Score (5) ; Number of Customers (9)
• NPS Score (6) ; Number of Customers (8)
• NPS Score (7) ; Number of Customers (7)
• NPS Score (8) ; Number of Customers (6)
• NPS Score (9) ; Number of Customers (5)
• NPS Score (10) ; Number of Customers (5)

What is your new service's Net Promoter Score? 

Answer rating: 100% (QA)

To calculate the Net Promoter Score NPS we need to subtract the percentage ... View the full answer