Question: Your manager at pick 'n pay is considering implementing social CRM and is hoping to do some research to understand best practice in social CRM

Your manager at pick 'n pay is considering implementing social CRM and is hoping to do some research to understand best practice in social CRM

EXPLAIN the concept of CRM Explain the benefits of the CRM Provide a detailed referenced example of a grocery store like pick' n pay using CRM to engage meaningfully with customers. Then, Discuss how this grocery store benefitted by using social CRM

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