Question: Your Manager at Pick `n pay is considering implementing social CRM and its hoping to do some research to understand best practice in social CRM

Your Manager at Pick `n pay is considering implementing social CRM and its hoping to do some research to understand best practice in social CRM Explain the concept of social CRM Explain the Benefits of social CRM Provide a detailed referenced example of a grocery store like Pick `n Pay using CRM to engage meaningfully with customers. Then discuss how this grocery store benefitted by using social CRM

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