Question: Your process team has been requested to identify technology that would be beneficial to manufacturing and service operations clients (e.g., SBS Seating and MLD Hospital).

Your process team has been requested to identify technology that would be beneficial to manufacturing and service operations clients (e.g., SBS Seating and MLD Hospital). Consider the following:
  • SBS Seating manufactures leather seating that consists of various components, such as frames; electrical parts (heating and comfort features); padding; and leather sewing (final assembly). It currently uses basic accounting software and high-end manufacturing plant machinery in its operations.
  • MLD Hospital has little or no specific technology tools pertaining to inventory management.
  • Walton's Department Store: a growing retail concern that is interested in providing low cost products and is relying on technological innovation to optimize costs.

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