Question: Your team is responsible for standardizing Nurse - to - Nurse handoffs, and you are working with various nursing units and hospital services to identify

Your team is responsible for standardizing Nurse-to-Nurse handoffs, and you are working with various nursing units and hospital services to identify their needs related to this process. Which quality improvement tool is best suited to translate these needs into specific and measureable quality metrics for the new standard?
a. Ishikawa Diagram
b. Impact and Effort Grid
c. CTQ (Critical to Quality) Tree
d. Cause and Effect matrix

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