You've recently accepted a new position as the manager for the service department of a car dealership. After a couple of weeks on the job, you notice that there is a high rate of absenteeism and that people don't do anything without checking with you first. People seem to want to work together but only in select groupings. Furthermore, there seems to be a lot of inefficiencies which is adding to overall costs.

Respond to the following three (3) questions. (20 marks) Support your responses with concepts covered in the course. There is no minimum or maximum number of words for your responses, i.e., quality over quantity. You are required to use citations for all external sources.

1. Do you think the service department is an empowered workplace? Describe the indicators related to empowerment here. (4 marks)

2. As the new department head, explain what you would do, and why, to ensure that staff working in the service department are made to feel empowered. (10 marks)

3, How would you recognize that your efforts have made an impact? What differences do you expect to observe? (6 marks)