Question: ZCMA6062: Operations Management & Decision Analysis: ASSIGNMENT 3: (a) Name the four quadrants of the service process matrix. Discuss how the matrix is used to

ZCMA6062: Operations Management & Decision Analysis: ASSIGNMENT 3: (a) Name the four quadrants of the service process matrix. Discuss how the matrix is used to classify services to categories. (10 marks) (b) What do we mean by a process control system and what are typical elements in such systems? (10 marks) bring Systems Attribution- el Suite 30r

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