Explain the relevance of the perceived-control perspective with specific reference to behavioral control and cognitive control as
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Explain the relevance of the perceived-control perspective with specific reference to behavioral control and cognitive control as each relates to the post-consumption stage.
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The perceived control perspective is a postpurchase stage model in which consumers eva...View the full answer
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Services Marketing: Concepts, Strategies, & Cases
ISBN: 9781285429786
5th Edition
Authors: Douglas Hoffman, John Bateson
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