Question: 2. Quality has been defined as the difference between performance and expectations. Describe an experience with a service where you had high expectations prior to

2. Quality has been defined as the difference between performance and expectations. Describe an experience with a service where you had high expectations prior to the purchase. Did the service meet your expectations? Why or why not?

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=+1. Occurs when related businesses conspire to charge high prices

=+2. The lack of resources

=+3. The inverse relationshipwhen the price goes up demand goes down, and when the price goes down demand goes upbetween price and demand

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