Question: 1 You are the Operations Manager in a medium-sized manufacturing company which is experiencing quality problems. The Managing Director has asked to see you and

1 You are the Operations Manager in a medium-sized manufacturing company which is experiencing quality problems. The Managing Director has asked to see you and you have heard that he is not a happy man; you expect a difficult meeting. Write notes in preparation for your meeting to cover: which people you should see, what information you should collect and how you should present it at the meeting.

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