1. What critical factors will affect Lesley’s success as a leader? Do you believe these factors would be the same if success were defined as group satisfaction rather than group productivity?

2. Do you think that Lesley can choose a leadership style? If so, describe the style you think would be most effective for her. If not, why?

3. What suggestions might you make to Lesley to help her win the support of Lillian? What factors maybe important in determining the leadership style to use with Lillian?