A telephone call center uses three customer service representatives (CSRs) during the 8:30 to 9:00 a.m. time

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A telephone call center uses three customer service representatives (CSRs) during the 8:30 to 9:00 a.m.

time period. The standard service rate is 3.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 80 percent, how many calls can these three CSRs handle during this half-hour period?

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Supply Chain Management

ISBN: 9781119392194,9781119392323

2nd Edition

Authors: Nada R. Sanders

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Question Posted: Jan 27, 2024 12:06 PM

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A telephone call center uses three customer service representatives (CSRs) during the 8:30 to 9:00 a.m. time

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Supply Chain Management

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