The Hudson Jewelers case study found in MindTap integrates material found in each chapter of this book.

Case Questions for Discussion:
1. What are the advantages and disadvantages from the service provider’s (jeweler’s) perspective of using “design your own ring” 3-D/CAD technology at the retail store level? What are the risks from the customer’s viewpoint?
2. Research jewelry retail store software programs and summarize their capabilities in terms of customer relationship management, accounting, point of sale, inventory management, payment systems, and customer loyalty programs.
Provide references.