The Hudson Jewelers case study found in MindTap integrates material found in each chapter of this book.

Case Questions for Discussion:

1. What is the average number of customers per hour that can be served for Activity B (CAD Demo & Jewelry Concept) if two employees are in the store? Assume each employee works at 100% utilization.

2. Given the seasonal nature of demand at Hudson Jewelers provided in the Excel file Hudson Jeweler Demand Case Data in MindTap, how would you estimate the mean arrival and service rates for Friday to be used in a queueing model? What does the queueing analysis tell you? By developing a histogram of the demand (customer arrival) rate, does demand match the queueing model assumed Poisson distribution?