4.4 System Telecom has decided to buy an application package for its personnel system. There are several available to choose from and no particular advantage to be gained from developing a new system in house.

The most appropriate package appears to be a relatively new one with, as yet, few users. It is therefore particularly important to make a rigorous assessment of the quality of the package. You are assigned to assess the techniques used by the supplier to ensure software quality. What techniques would you expect to find being used?