Question: Solve specific operational issues at the operational level review wherever possible. In any contract there will be a prescribed escalation process if issues cannot be

Solve specific operational issues at the operational level review wherever possible. In any contract there will be a prescribed escalation process if issues cannot be resolved at the level they are raised. The aim, however, should always be, wherever possible to resolve without escalation.

Resorting to the contract as a default is not good for the relationship.

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