Submit a Balanced Scoreboard/Chart, reflecting (plotting in the quad chart for the 4 balanced score card performance areas) the metrics of all three companies. Describe the differences in the metrics for these three companies (1 primary company of choice, 1 similar company/org and 1 contrasting company/org) along with potential performance gaps, and recommended actions to reduce the performance gaps. Use the four perspectives of the Balanced Scorecard and your company documents:
(1) customer satisfaction,
(2) internal processes,
(3) innovation and improvement activities, and
(4) financial measures.
Determine the possible metrics for each quadrant for your organization. Explore the website for an organization comparable to yours. Determine the possible metrics for each quadrant for the organization. Explore the website for an organization not comparable to yours. Determine the possible metrics for each quadrant for the organization. Compare metrics for both organizations versus the metrics for your organization. Identify the metrics for your organization. Identify the metrics for the comparable organization. Identify the metrics for the non-comparable organization. Summarize how the metrics differ. Identify potential performance gaps in your organization. Recommend actions to reduce the performance gaps.