Service Management Operations, Strategy, Information Technology(9th Edition)
Authors:
Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
In Stock: 1 Left
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Solution Manual Includes
Price:
$9.99
Book details
ISBN: 1260167143, 978-1260167146
Book publisher: McGraw-Hill Education
Book Price $0 : The book 'Service Management: Operations, Strategy, Information Technology' by Sanjeev Bordoloi, James Fitzsimmons, and Mona Fitzsimmons is a comprehensive guide that integrates key concepts of operations management, strategic planning, and the role of information technology in service management. This ninth edition continues to focus on the importance of customer service and process improvement in maintaining competitive advantage. It covers a breadth of topics including the service operation design, supply chain management, and the impact of technology like CRM systems on operational efficiency. The authors place a strong emphasis on real-world applications through case studies and contemporary examples. The book also includes enriched learning tools such as a solution manual and an answer key that are crucial for reinforcing the learned concepts. The table of content is meticulously organized, providing an easy-to-follow structure for students and professionals alike. The reception of the book has been positive due to its pragmatic approach and detailed insight into service strategies, making it an invaluable resource for both educators and practitioners in the field. LSI context: This book is a staple for understanding service operations management with insights into the intersection of technology and service strategy, making it a key text in business and management studies. Professionals and students can utilize the organized table of content to navigate through complex topics, enhancing their learning with the aid of the accompanying solution manual and answer key, ensuring a comprehensive understanding of the text. This publication serves as a cheap gateway into advanced topics, allowing learners to build confidence at minimal cost.
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