"The contracting conversation is a time to explore some of the initial issues that have prompted the client to call, but also to clarify how the consulting process will work, from negotiating expectations to discussing roles and outcomes."
Critically analyze the process Drs du Pont and Magema followed in this entry and contracting phases of this consulting project.
Did they succeed in the purposes of the contracting phase? Give a thorough discussion in which areas they succeeded, and those in which they were less successful. Substantiate your discussion with facts from the case and OD theory and literature.
Do you think there was a mutual and clear understanding of expectations, roles and responsibilities? Why or why not?