The local Quick Burger fast food restaurant has a drive through window. Customers in cars arrive at
Question:
a. Will the current system meet the restaurant’s service goal?
b. If the restaurant is not meeting its service goal, it can add a second drive-in window that will reduce the service time per customer to 2.5 minutes. Will the additional window enable the restaurant to meet its service goal?
c. During the two-hour lunch period the arrival rate of drive-in customers increases to 20 per hour. Will the two-window system be able to achieve the restaurant’s service goal during the rush period?
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Related Book For
Operations Management Creating Value Along the Supply Chain
ISBN: 978-0470525906
7th Edition
Authors: Roberta S. Russell, Bernard W. Taylor
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