This case discusses incentives paid to government workers who had been disciplined or failed to support their agency's mission and values. The case focuses on the scandal involving delayed medical treatment for military veterans at the Veterans Administration.
1. What dynamics at the IRS and VA may have contributed to actions employee took to earn a bonus?
2. What recommendations would you have for using incentive programs at these agencies in the future?
3. If you were able to vote on this pay package ("say on pay"), how would you vote and why?