Question: This chapter contains an overview of the Six Sigma process that many organizations are using today to improve services and products. One could get the

This chapter contains an overview of the Six Sigma process that many organizations are using today to improve services and products. One could get the impression from the discussion that this topic is more properly a management or an operations management issue. Respond to this position by speculating as to the appropriate role of the management accountant in the Six Sigma process.

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